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How can I contact you?
Click on the Contact Us link in the Customer Service menu.
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Product Information.
Are you prducts genuine?
Yes, all of our name brake products are genuine. You can learn more about our product
manufactures from our manufacturers' page.
Are your products new?
Yes, All products we sell are new and are in un-opened boxes.
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Shipping Informantion
Free UPS Ground Shipping
UPS Ground shipping is free for all orders over $50.00 being shipped to an address in the continental (lower 48 states)
United States. UPS Ground Shipping usually take 1-6 days to reach its destination. Hawaii, APO, and International orders cannot be shipped via UPS ground and will be giving other shipping options upon checkout. Below is a map of UPS time and transit.
UPS guarantees the day of delivery for every ground package you ship to any address within the 48 contiguous states, except for any ground package originating in Alaska or Hawaii. In addition, the guarantee applies to shipments from Puerto Rico to the 48 contiguous states (see
Terms and Conditions for details). Service Map colors may vary due to differences in hardware and software. For the scheduled days in transit for ground packages shipped within the 48 contiguous states, please use the
Time-in-Transit calculator.
Ground Shipping for orders under $50.00
We use a flat fee shipping charge of $8.95 for all order under $50.00 that are being shipped to an address in the continental (lower 48 states).
Overnight, 2-Day, and 3-Day Shipping
Overnight, 2-Day, and 3-Day Expedited shipping is available through UPS to any address within the United States. These shipping charges will be calculated before checkout and you will be giving the option of selecting one of these options.
Canada and ALL international Orders
All orders being shipped internationally will be shipped US Postal service via Express Mail. Expected delivery time will be 7-10 business days from the time the order is placed, we are not responsible for delays in customs. All shipping charges will calculated and billed at the time the order is placed. We ship via US Postal service Express for international orders for a couple reasons. The Us Postal service handles customs better then UPS, the Express service is normally 3-5 shipping, and the shipping costs are normally much less then other shipping methods.
Sp Performance Brake Rotors Orders
All Sp Performance Brake Rotor orders normally ship in 2-3 business days being Sp Performance Brake Rotors are made to order.
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Is my information secure and kept private?
Your order information is secured with a 128Bit Comodo InstantSSL Security Certificate.
We understand your concerns about internet security. We make every effort to protect your personal information, by employing a Comodo 128Bit SSL Security Certificate which supports industry-standard 128-bit SSL encryption. Here is how it works:
- SSL encryption is active in all areas where customer information is requested. You can check to see that you have entered an SSL-active area by looking on the bottom of your screen. If you see an unbroken key or closed lock (depending on your browser), you will know that SSL technology is in place and ready to encrypt your information.
- You can also check by looking at the URL line of your browser. When you are in SSL-active areas, the first letters of our website address will change from "http:" to "https" (the "s" stands for "secure").
- When you place your order with us online, your information is transmitted across the internet in an encrypted (scrambled) form, which is then decoded when it gets to us.
Rotorsandpads.com is committed to using customer information responsibly. We want you to feel comfortable placing your order online. If you have any additional questions or comments regarding our security, please feel free to contact us.
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Product Return Information.
Rotorsandpads.com Return Policy
- Any and all returns must be requested and authorized within 10 days of receipt of order.
- All requests for returns must be completed via our Return Request Form (Link Below).
- All returns are subject to a 15% restocking fee.
- All returns must be in the original packaging and in sellable condition to be considered for a return.
- We will NOT accept any returns for merchandise that is damaged during the installation process.
- Any return that is requested for reasons other then an error on our part will be charged freight both ways and YOU are responsible for returning the merchandise in the same condition it was sent in.
- Credit will be issued once the product is returned, inspected , and ok'd by our returns department.
- Defects must be reported with in 10 days and we will make arrangements for replacement product and return of defective product.
> Click Here To File The Return Request Form
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Ordering Information.
Order Confirmation
You will receive an order confirmation once you complete all of the checkout steps. You will also recieve an e-mail confirmation with your order details as long as you provided a valid e-mail address.
Order Status
You will receive an order status e-mail update once your order ships. You can also log into your account using your e-mail address and pass word to check the status of your order.
My account features
You will be e-mailed an account password that you can use to login into your account with. After you login into your account you can change your password, check the status of your orders, change billing and shipping address's, and place orders from previous orders.
Payment Options
We accept American Express,Discover,Mastercard,Visa, and Payal. We accept electronic checks only through Paypal.
Normal order delivery time
Most ordered ship within 24 hours and would be delivered in 2-6 business days via UPS unless otherwise specified. Sp Performance brake rotors will take an additional 2-3 business days before they are shipped out.
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IMPORTANT NOTICE
Auto racing is a dangerous sport and products are subject to failure when exposed to the high stresses involved. All racing equipment is sold without warranty, expressed or implied. No warranty or representation is made to the product's ability to protect the user from any injury or death. The user assumes the risk. Rotorsandpads.com is NOT responsible for damage, consequential or otherwise, for equipment failure or mal-performance after installation.
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Product Pricing
Prices and terms and conditions are subject to change without notice.
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